Frequently asked questions

Choose an apartment on our apartments page, view its photos, then press Book. Enter your dates and details and send the request by WhatsApp or email. We'll confirm availability and the rate, usually quickly. You can also simply call us.

Yes. Each of our apartments has its own page and photo gallery, so you can see exactly which apartment you're booking. If your preferred apartment isn't free on your dates, we'll suggest the closest alternative.

Yes. We host short stays (a few nights) as well as long stays for business trips, relocations and extended visits. Ask us about rates for longer stays.

Rates depend on your dates, the length of your stay and the apartment. Send us your dates and we'll give you the best rate available.

Not yet. A request lets us check availability. Your booking is confirmed once we've replied to confirm it and payment has been arranged.

You can pay by M-PESA, credit card or debit card. We share payment details when we confirm your booking. Please don't send money before we've confirmed your dates.

Cancellation terms depend on the booking and are confirmed in writing when your booking is confirmed. Please read them before paying. See also our Terms & Conditions.

We offer flexible check-in and check-out with 24/7 support. Exact times are agreed when we confirm your booking. Tell us your arrival time and we'll arrange it.

Every apartment is fully furnished, with high-speed Wi-Fi, a smart TV, a fully equipped kitchen, and fresh linen and towels. Guests also have access to the swimming pool, gym and clubhouse, secure parking, a backup generator, and 24/7 security with CCTV.

Yes. Housekeeping and cleaning are available, and there are laundry facilities (self-service or a paid service). Ask us to arrange it during your stay.

One-bedroom apartments are for up to 2 guests and two-bedroom apartments for up to 4. The exact number is shown on each apartment's page. Please tell us the number of guests when you book.

Yes, there is secure parking on site.

On Othaya Road in Kileleshwa, Nairobi, a quiet, leafy residential area. Nearby are Gertrude's Hospital (Othaya Road), Carrefour at Valley Arcade, Lavington Mall, Samaki Samaki restaurant and Art Caffè. Gitanga Road is the nearest major road.

Flat A105, Leshwa House 1, 36 Othaya Road, Kileleshwa, Nairobi. Office hours are Monday to Friday 09:00–18:30 and Saturday until 15:30. Guest support is available 24/7.