Terms & Conditions

1. About these terms

These terms apply to bookings of furnished apartments managed by Hillside Sells Limited ("we", "us"), 36 Othaya Road, Kileleshwa, Nairobi, Kenya, and to the use of this website. By requesting or making a booking you agree to these terms. If anything in your written booking confirmation differs from these terms, the confirmation applies.

2. Bookings

• Sending a request through this website, by WhatsApp, email or phone is a request only. A booking exists once we have confirmed it to you in writing (WhatsApp, SMS or email) and payment has been arranged as agreed.
• We will do our best to give you the apartment you chose. If it becomes unavailable for a reason beyond our control, we may offer a comparable apartment, or a full refund of any amount paid for the unused nights.
• Please give accurate details, including the number of guests. Each apartment page shows the maximum number of guests it can host.
• The guest making the booking must be at least 18 years old and may be asked for valid identification at check-in.

3. Rates & payment

• Rates are quoted in Kenyan Shillings (KES) and depend on the apartment, dates and length of stay. The rate stated in your booking confirmation is the rate that applies.
• We accept M-PESA, credit cards and debit cards. Payment details are shared only when we confirm your booking. Never send money to a number or account that has not come from our official contacts listed below.
• Any deposit, payment due date or security deposit is stated in your booking confirmation.

4. Changes & cancellations

• The cancellation and refund terms for your booking are stated in your booking confirmation. Please read them before paying.
• To change or cancel a booking, contact us as early as possible using the details below. Changes depend on availability and may change the rate.
• Leaving early or arriving late does not automatically entitle you to a refund for unused nights.

5. Your stay

• Check-in and check-out: times are agreed in your booking confirmation. Please let us know your arrival time.
• Guests: only the number of guests in your booking may stay overnight.
• Care of the apartment: please treat the apartment and its contents with care and leave it in reasonable condition. Guests are responsible for loss or damage caused during their stay beyond normal wear and tear.
• Building rules: please respect the building's rules, security procedures and neighbours, including in shared areas such as the pool, gym, clubhouse and parking.
• Illegal activity is not permitted, and we may end a stay without refund where these terms are seriously breached.
• Report any problem during your stay straight away so we can fix it. Support is available 24/7.

6. Liability

Please keep your valuables secure. To the extent allowed by law, we are not responsible for loss of or damage to guests' personal belongings, or for interruptions to services outside our control (such as utility, internet or building-facility outages). Nothing in these terms limits any rights you have under Kenyan law that cannot be limited.

7. Privacy notice

We respect your privacy and handle personal data in line with the Kenya Data Protection Act, 2019.

• What we collect: the details you give us when you make an enquiry or booking: name, phone number, email address, dates, number of guests and any message. At check-in we may also ask for identification.
• Why: to answer your enquiry, manage your booking and stay, take payment, and meet legal and security requirements.
• How it's sent: booking requests reach us by WhatsApp or email. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy.
• Sharing: we do not sell your data. We share it only where needed to provide your stay (for example with building security) or where required by law.
• How long: we keep booking records only as long as needed for these purposes and for our legal and accounting obligations.
• Your rights: you may ask to see, correct or delete your personal data, or object to its use, by contacting us below.
• Cookies: this website does not use advertising or tracking cookies. The map on our homepage is provided by Google Maps, which may set its own cookies.

8. Contact

Hillside Sells Limited · Flat A105, Leshwa House 1, 36 Othaya Road, Kileleshwa, Nairobi
Phone: +254 798 818 725 / +254 799 877 425 · Email: hillsidesellsltd@gmail.com

We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.